Privacy Policy & Terms

Your privacy is important to us. This policy explains how we collect, use, and protect your information, along with the terms of using our professional consultancy platform.

Last updated: March 1, 2026

Important Disclaimer

TrueMate operates as a digital platform that facilitates connections between professionals seeking meaningful business relationships. We provide the technology and space for professional interactions, but we are not responsible for business outcomes or user decisions.

User Responsibility: Users are solely responsible for verifying profile information, practicing professional conduct, and making their own business decisions.

Platform Limitation: We do not conduct background checks, verify user identities beyond basic verification, or guarantee the accuracy of information provided by users. All interactions are at your own risk.

No Consultancy Services: TrueMate is not a consultancy firm or agency providing professional advice directly. We are a technology platform connecting professionals seeking business relationships.

Information We Collect

User Information

  • Name and email address
  • Age and gender
  • Location information (general area)
  • Profile information and bio
  • Professional preferences and interests

Usage Data

  • Platform usage patterns
  • Consultation bookings and messages
  • Device information
  • IP address and access logs

How We Use Your Information

  • To provide and maintain our professional consultancy platform service
  • To match users with compatible partners based on preferences
  • To facilitate communication between users
  • To improve our services and user experience
  • To ensure platform safety and prevent misuse
  • To comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • With other users as necessary for service delivery (e.g., showing profile information to potential matches)
  • With service providers who assist in operating our platform
  • When required by law or to protect our rights
  • To prevent fraud or ensure platform safety

User Responsibility

As a user of TrueMate, you acknowledge and agree that:

  • Clients are responsible for verifying consultant credentials and qualifications
  • Consultants are responsible for the accuracy of their professional advice
  • Both parties should exercise due diligence in professional interactions
  • You are solely responsible for implementing advice and making business decisions
  • You understand that consultation outcomes are not guaranteed

Data Security

We implement reasonable security measures to protect your information, but no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of certain data collection
  • Request a copy of your data

No Professional Services

Important: TrueConsult is not a consulting firm or professional service provider. We do not provide professional consulting, legal, financial, or business advice directly. We are a technology platform that connects independent consultants with clients. For professional services, please consult licensed professionals directly.

Agreement to Terms

By accessing and using TrueMate, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

User Conduct

You agree not to:

  • Create fake or misleading professional profiles
  • Misrepresent credentials, qualifications, or experience
  • Share confidential or proprietary information inappropriately
  • Attempt to obtain sensitive information for malicious purposes
  • Use the platform for illegal activities
  • Violate professional ethics or applicable laws

Limitation of Liability

Maximum Extent Permitted by Law: TrueMate shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the platform, including but not limited to:

  • Business losses or financial damages
  • Professional errors or consultant advice
  • Loss of opportunities or revenue
  • Reputational damage
  • Any other damages arising from consultant-client interactions

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these terms, inappropriate behavior, or any other reason we deem necessary. You may also delete your account at any time through the app settings.

Age Requirement

You must be at least 18 years old to use TrueMate. By using our service, you confirm that you meet this age requirement. We reserve the right to verify user age and suspend accounts that violate this requirement.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which TrueMate operates, without regard to its conflict of law provisions.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of significant changes through the app. Your continued use of the service constitutes acceptance of any changes.

Contact Information

For questions about this policy or our platform, please use our contact form.